This policy explains how Viva Work collects, uses, shares, and protects personal information when you use our recruitment and staffing services.
Last updated: July 29, 2026
This policy applies to candidates, client representatives, website visitors, and others who communicate with Viva Work. It covers information collected through our website, applications, interviews, referrals, and service communications.
We collect information you provide, such as your name, contact details, professional history, resume, work authorization, portfolio links, interview notes, and messages. We may also collect business contact details, hiring requirements, and feedback from client representatives.
We automatically collect limited technical information, including device and browser details, IP address, pages viewed, and cookies or similar technologies used to operate and improve the site.
We use personal information to evaluate candidates, match people with relevant opportunities, communicate about our services, coordinate interviews, provide staffing support, improve our website, and meet legal or contractual obligations.
We do not sell personal information. We do not make solely automated hiring decisions that produce legal or similarly significant effects.
We share candidate profiles with prospective clients only for relevant opportunities and in line with the candidate relationship and applicable law. We may share information with service providers that support our operations, such as email, hosting, applicant-tracking, and security providers.
We may disclose information when required by law, to protect rights and safety, or in connection with a business transfer. Service providers are expected to process information only for the services they provide to us.
Viva Work supports remote hiring across Costa Rica, Latin America, and international markets. Your information may be processed in countries other than the one where it was collected. Where required, we use appropriate safeguards for cross-border transfers.
We retain information for as long as needed for recruitment, staffing, service delivery, legal requirements, dispute resolution, and legitimate business records. Retention periods vary based on the relationship and applicable law.
We use reasonable administrative, technical, and organizational measures to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Depending on your location, you may request access, correction, deletion, restriction, objection, or portability of your personal information. You may opt out of non-essential marketing communications at any time using the unsubscribe link or by contacting us.
To protect your privacy, we may verify your identity before processing a request. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
For privacy questions or requests, contact Viva Work through our contact page and include Privacy Request in your message. We may update this policy as our services or legal obligations change. The latest version will always be posted on this page.